Privacy Policy
Betterpay Group, LLC (“us”, “we”, or “our”) operates the www.btrpay.com website (the “Service”).
This Privacy Policy explains how we collect, use, and disclose personal information when you use the Service. We use your personal information to provide, operate, and improve the Service, and we share information only as described in this Privacy Policy. By using the Service, you consent to the collection and use of information in accordance with this Privacy Policy.
Unless otherwise defined in this Privacy Policy, capitalized terms have the same meaning as in our Terms and Conditions, available at www.btrpay.com
Information We Collect
Personal Information and Identity Verification
While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Information”). This may include, but is not limited to, your name, email address, phone number, mailing address, date of birth, government issued identification, and other information you choose to provide. We collect this information to provide and administer the Service, verify your identity, communicate with you, respond to inquiries, process requests or purchase orders, and improve our services.
Betterpay works with affiliate partners, processors, and financial institutions that comply with the Bank Secrecy Act and the USA PATRIOT Act. These laws require financial institutions to obtain, verify, and record information that identifies each person or business that opens an account or obtains financial services, in order to help prevent money laundering and the financing of terrorism.
To comply with these requirements, Betterpay and its partners maintain a Customer Identification Program designed to meet all applicable federal mandates. As part of this process, when you open an account or request services, we may ask for information such as your name, address, date of birth, and other details necessary to verify your identity. We may also require identifying documentation, such as a government issued photo ID or similar verification materials. We may refuse to open an account or provide services if sufficient identification is not provided or if a financial institution is unable to verify your identity.
Non-Public Personal Information
We respect the privacy and security of your non-public personal information and manage it in accordance with applicable laws.
We collect non-public personal information from the following sources:
- Information you provide on applications or other forms
- Information about transactions with us, our affiliates, or others
- Information received from consumer reporting agencies, as required by law, for identity verification and compliance purposes
We may disclose the information we collect to service providers that perform services on our behalf, including marketing or operational services, or to financial institutions with which we have joint marketing arrangements, as permitted by law. We do not disclose non-public personal information about our customers to third parties, including affiliates, except as permitted or required by law. No action is required on your part to receive these protections.
Internally, we restrict access to non-public personal information to authorized personnel who need such information to provide customer support or maintain your records. Our internal policies govern how associates may access, use, or disclose non-public information. We maintain physical, electronic, and procedural safeguards that comply with federal standards to protect your information.
If you close your account or become an inactive customer, we will continue to safeguard your non-public personal information in accordance with this Privacy Policy.
Log Data and Analytics
When you visit our Service, we may automatically collect certain information that your browser sends to us (“Log Data”). This Log Data may include your Internet Protocol (IP) address, browser type and version, device information, pages visited on our Service, the date and time of your visit, time spent on those pages, and other usage statistics.
We may use third party analytics services, such as Google Analytics, to collect, monitor, and analyze this information to help us understand how users interact with our Service and to improve functionality and performance. These third party service providers process information in accordance with their own privacy policies.
Cookies
Cookies are small data files placed on your device when you visit a website. They may include an anonymous unique identifier and are used to improve website functionality and user experience.
Betterpay uses cookies and similar technologies to collect information about how our Service is used, remember preferences, and enhance performance. You can configure your browser to refuse cookies or to alert you when cookies are being sent. Information on managing cookies is available through your browser’s help settings.
If you choose to disable cookies, some features of the Service may not function properly. For the best experience, we recommend that cookies remain enabled.
Advertising Cookies
Google may use cookies, including the DoubleClick cookie, to serve advertisements to users based on their visits to our Service and other websites across the internet. Google’s use of advertising cookies enables it and its partners to display ads that may be relevant to your interests.
You may opt out of interest based advertising by Google by adjusting your advertising settings through Google’s ad preferences or by using available industry opt out mechanisms. Information about how Google uses data collected from sites that use its services is available in Google’s privacy documentation.
Behavioral Remarketing
Betterpay may use remarketing services to advertise to you on third party websites after you visit our Service. We and our third party vendors may use cookies and similar technologies to display ads based on your prior interactions with our Service.
You can manage or opt out of certain interest based advertising through your browser settings or by using available industry opt out tools.
Google Advertising and Analytics
Betterpay may use Google advertising and analytics services, including Google Ads remarketing and Google Analytics, to help us understand how users interact with our Service and to display relevant advertisements across the Google Display Network.
Google provides tools that allow users to manage advertising preferences, opt out of certain interest based advertising, and limit how data is collected and used for analytics purposes, including browser based opt out mechanisms. Information about these options and Google’s data practices is available through Google’s advertising and privacy documentation.
Betterpay may use Facebook advertising and remarketing services to display advertisements to users who have previously visited or interacted with our Service. Facebook may use cookies and similar technologies to deliver interest based advertisements.
Users can manage or opt out of certain interest based advertising through Facebook’s advertising settings, industry opt out tools, or their mobile device settings. Facebook participates in industry self regulatory programs for online behavioral advertising.
Additional information about Facebook’s data practices and privacy controls is available in Facebook’s privacy documentation.
AdRoll
Betterpay may use AdRoll remarketing services to advertise to users who have previously visited or interacted with our Service. AdRoll may use cookies and similar technologies to display interest based advertisements across third party websites.
Users can manage or opt out of certain interest based advertising through AdRoll’s advertising preferences or available industry opt out tools. Additional information about AdRoll’s data practices is available in AdRoll’s privacy documentation.
Do Not Track Signals
Some web browsers offer a “Do Not Track” (“DNT”) feature that allows users to signal a preference regarding online tracking. Because there is no universally accepted standard for how DNT signals should be interpreted, our Service does not currently respond to DNT browser signals.
You can enable or disable Do Not Track through your browser’s preferences or settings.
Service Provider
Betterpay may engage third party companies and individuals to perform services on our behalf, including facilitating the Service, providing operational or support services, and assisting us in analyzing how the Service is used.
These service providers are granted access to personal information only as necessary to perform their specific functions and are contractually obligated to protect the information and to use it solely for the purposes of providing services to Betterpay.
Communications
We may use your personal information to contact you with service related communications, account notifications, newsletters, marketing or promotional messages, and other information that may be of interest to you.
If you provide a phone number, you may receive text messages related to your account, service updates, or, where permitted by law, promotional communications. Message and data rates may apply. Message frequency may vary.
You may opt out of marketing emails at any time by following the unsubscribe link included in such emails. You may opt out of SMS messages by replying STOP. Opting out of marketing communications does not affect your ability to receive transactional or service related messages necessary to provide the Service.
Compliance With Laws
Betterpay may disclose personal information where required to do so by law, regulation, subpoena, or other legal process, or in response to lawful requests by public authorities. We may also disclose information when we believe in good faith that such action is necessary to comply with legal obligations, protect our rights or property, ensure the security or integrity of our Service, or protect the safety of our users or others.
Security
The security of your personal information is important to us. We implement and maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, and disclosure.
However, no method of transmission over the internet or electronic storage system is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Links To Other Sites
Our Service may contain links to third party websites or services that are not operated by Betterpay. If you choose to access a third party link, you will be directed to that third party’s website.
Betterpay has no control over and assumes no responsibility for the content, privacy policies, or practices of any third party websites or services. We encourage you to review the privacy policies of every website you visit.
Children’s Privacy
Our Service is intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 13.
If you are a parent or legal guardian and believe that a child under 13 has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take appropriate steps to remove such information from our records.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Your continued use of the Service after changes are posted constitutes your acknowledgment of the updated Privacy Policy. If we make material changes to this Privacy Policy, we will provide notice by email or by posting a prominent notice on our website, as required by law.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
Betterpay Group, LLC
1150 NW 72nd Avenue Tower 1 #9339
Miami, Florida 33126
Phone: 1 (877) 423-8637
Email: info@btrpay.com
Policy Effective Date: January 1, 2026
