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Keep Your Distance: Tips for Limiting Merchant-Customer Interaction

Keep Your Distance: Tips for Limiting Merchant-Customer Interaction

August 18th, 2021

KEEP YOUR DISTANCE

TIPS FOR LIMITING MERCHANT-CUSTOMER INTERACTION

TAP AND PAY AND GO

Newer payment terminals and POS’s already offer the option for payments via digital wallets. Near-Field Communication technology (or NFC) like Tap to Pay, Apple Pay or Google Pay allow customers to make zero contact with a person to remit payment.

EASY PAYMENT SERVICE

Options such as not requiring signature or other cardholder verification methods are possible for transaction of a certain threshold, eliminating the need for merchants to grab a pen or touch a terminal while processing their transaction.

END THESE 3 PRACTICES

Asking for CVV2 information for card-present or face-to-face transactions.

Asking for ID when someone is paying by card.

Any store policies that ask a merchant to physically interact with a customer.

LIMIT INTERACTION WITH THE POS

Things like asking to verify the transaction amount or other ways merchants have to physically interact with the machine are not mandated practices by the card-brands. Ask your processor how you can update your settings to limit those options.

ASK FOR LOYALTY NUMBERS

Instead of having the customer punch in their number on the terminal or POS, ask for it and key it in yourself. The customer is already wary of touching the terminal, and you wouldn’t want them to lose out on loyalty points!

“WOULD YOU LIKE YOUR RECEIPT?”

Certain transaction thresholds don’t require a receipt to be given to the customer. If you have the option for digital delivered receipts, do it! If not, ask your customers if they want it or not, further limiting any physical exchanges between people.

Artcle Credit Signapay


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