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In 2021, customers continue to prioritize safe and convenient shopping. Businesses can accommodate their needs with payment technology that reduces the need for in-person interaction at point of sale. Contactless, omnichannel and unattended payment solutions provide pandemic-friendly contact-free options and e-commerce support. Although these modern payment methods have grown increasingly popular, the pandemic offers a […]

Brick-and-mortar businesses across America are reopening their doors. However, many are a little anxious about how much their new operating costs will eat into their profits. Safety First The most important factor, of course, is maintaining safety guidelines set by the CDC local governing bodies. Besides preventing the spread of infection, it gives consumers the […]

Retail Trend #1: Social Commerce This year’s surge in online shopping is here to stay, especially given the hurdles presented by the COVID-19 pandemic and the closure of brick-and-mortar stores. According to a recent study, in 2020, nearly 41% of customers said they were currently shopping online for things they would normally buy in-store. Social commerce — […]

So, you have excess inventory after the holidays. You are not alone. This is a common scenario faced by all retailers, as they spend months preparing for the holiday season, only to be left with the back of the store full of post-holiday inventory. This isn’t good for many reasons. Many products have infinite life […]

The COVID-19 pandemic has completely upended our normal way of doing business. Stay in place orders have caused stores to shut their doors in many states. Other companies find themselves unable to fulfill shipments due to supply chain disruptions. Even for companies that are remaining open, business is largely on the decline as more people try to […]

As we outlined in the first segment of this two-part series, customer engagement is a key ingredient to building a sustainable business. Repeat customers are your most valuable fans, even when they’re just spending $5.35 on a coffee and bagel each day. The $5.35 guy, as we call him, is worth much more than just a few bucks: his […]

In neighborhoods across the country, small businesses tie the community together. They serve as gathering places for friends and celebrations and provide jobs to the locals and characters to their neighborhoods.  But Covid-19 flipped these communities upside down in a matter of weeks. Small business owners nationwide are only beginning to understand the lingering impacts […]

The fact that 92% of U.S. small businesses have reinvented themselves during the pandemic says a whole lot about this bunch. Small business owners are scrappy go-getters with no quit in them. And the survey from GetApp proves that very point. Small Business Reinventing During Pandemic According to the survey, 92% pivoted their business in at least […]

Tips For Reopening During And After The Pandemic

Although we are still in this pandemic, restrictions have now begun to lift, allowing some businesses to reopen their doors. But in this crazy post-coronavirus world, reopening your store isn’t as simple as flipping your open sign.

Even with these rolled back restrictions, 67% of people still aren’t comfortable with visiting a retail clothing store and 78% are not comfortable with sitting down at a restaurant. So how do you overcome these hurdles?

Make safety your main priority.
This pandemic has shone a spotlight on the way that companies treat their employees. The health and economic security of employees is now one of the top concerns for 90% of consumers when they decide which brands they use. Anyone who is caught not supplying their workers with completely safe conditions or is seen as not doing enough for their well-being could be quickly publicly shunned.
And don’t make the mistake of thinking that the backlash from failing to meet proper employee safety recommendations is going to dissipate anytime soon. Experts agree that what your brand does now will have long-term consequences that could leave you in a difficult situation for months or even years after the pandemic has subsided.

Therefore, you need to make sure that you are prepared to take the proper steps to help safeguard the health and safety of your employees before you think about reopening.
But what exactly does this entail? My clients are asking this every day.
In China, some retailers are making sure employees always work with the same group. This way, if one gets sick, they just quarantine the group, they don’t shut down the entire department store.

Provide a hands-off experience.
It used to be that companies strived to provide their customers with a comprehensive hands-on experience. Instead, retail spaces are now trying to make sure that they provide an experience that is as hands-off as possible. This means doing everything that you can in order to make sure that there are minimal physical interactions between customers and employees.
A lot of clothing stores are taking steps to help achieve this. For example, Macy’s, Kohl’s and Gap have all either closed most or all of their fitting rooms and will begin to hold returned merchandise for 24 hours or longer. By doing so, they help to make sure that employees are not having to go in and frequently help customers with the process of trying on clothes. Instead, they can safely direct the customers to wherever their desired clothes are located while safely maintaining a safe distance.

Use the right materials.
One of the most frustrating things about COVID-19 is that it can continue to infect people even when they avoid contact with anyone else. This is due to the fact that it has been shown to be able to live on various surfaces like cardboard, plastic or stainless steel for anywhere from 24 to 76 hours. So even if an infected person is long gone by the time another customer enters the same area, they could touch something they breathed on and consequently become infected themselves.
By using the right materials, this risk can be diminished. For example, copper is able to kill the virus within four hours of initial contact. By including more copper surfaces throughout your store, you can help ensure that germs pose a much smaller threat to employees and customers.
There is also the option to use antimicrobial materials to help further protect against coronavirus. You can make floors, walls, countertops, shelves and a lot more out of antimicrobial materials. So by preemptively stocking up on these antimicrobial structures, you can create one of the safest stores in the city.
In the Medly Pharmacies, which we are designing now, we created the Shiro chair that allows people to sit back-to-back, minimizing the chances of spreading the virus. They are also large enough to maintain the proper distance while allowing you to sit next to your kids if they are with you.

Make sure your store projects a sense of cleanliness.
If all employees are constantly wearing masks and encouraging or requiring customers to do the same, then not only are you helping to reduce the chance of the disease spreading, but you also send a clear message to your customers that you care.
Another strategy that is becoming more popular is using ultraviolet light to kill coronavirus. This technology is being experimented to disinfect clothes and dressing rooms after they have been used, according to The New York Times (registration required). Stronger and wider UV lights will kill almost any virus, but since they are harmful, the entire operation needs to be performed behind closed doors. That’s not an easy task to implement quickly, especially for small retailers.
You should also consistently perform thorough cleanings of your shopping area. While it might seem like this would interrupt shoppers as they attempt to make their purchases and make them frustrated, it actually tends to have the opposite effect. When customers see that you are taking cleaning seriously, it can help them trust your store more, which will increase the chances of them coming back during this pandemic.
While no one has the perfect answer on how to successfully reopen a store during this pandemic, following these tips can make success more likely. The big question remains: Are customers interested in your brand? In the values it represents? If customers were not excited to go into your store before the pandemic, they will be a lot less likely to do so now. Stores need to connect with customers at a deep emotional level. If the magic isn’t there, start connecting with your audience.

Article Credit Forbes

3 Ways, The Pandemic May, Make Your Business Stronger

During a crisis, for instance, a pandemic like COVID-19, some businesses will thrive, some will survive, and others will permanently shutter their doors. Those businesses that are open to adjusting the way they do business and seize opportunities to adapt and change will be more successful than those that do not. Change is necessary, and especially during troubling times, companies need to reevaluate where they are and where they need to be to remain viable.

Right now, it’s merely not business as usual, and any company with employees needs to install safety protocols, so employees feel valued and protected. Consumers are also looking for assurances that your business is protecting them and that you’re committed to providing your product or service with protections in place to safeguard their health. Consumers during COVID-19 are more careful and more invested in which businesses they patronize, and companies must work hard to retain their trust. While COVID-19 represents a discouraging future to some companies, it also offers opportunities to others. Here are some ways businesses can take on the challenge and turn it into an opportunity.

1. Learn to adapt, and you’ll become stronger

COVID-19 requires businesses to adapt or face failure. Take stock of your business and brainstorm ways to be innovative and strategize. Try new ideas, find ways to execute faster and more efficiently, and be proactive, not reactive.

2. Put your employees first

If you don’t put your employees first already, it’s time to make a change. Your employees’ health, safety, and wellbeing should be your top priority. One could argue all businesses should have been doing this anyway. Still, those who do and truly embrace this as a core fundamental will become an employer of choice for talent, retention, and professional development.

3. Be prepared to handle emergencies

Businesses who are oblivious and unprepared for emergencies like a health crisis, a natural catastrophe, or another emergency could end up closing permanently. The key to overcoming COVID-19 challenges is to inject your business with flexibility and adaptability to weather any disaster and come out on top.

Its possible COVID-19 could be a game-changer for the way businesses will conduct themselves in the future. It has already changed the way customers make purchasing decisions. Those businesses that see potential new strength in pandemic and post-pandemic environments will be the ones who successfully emerge from the current epidemic stronger and more resilient.

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